Refund and Return Policy

Refund & Return Policy
Thank you for shopping at ShopNest. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns and refunds.
1. Return Window
You have 30 days from the date your item was delivered to request a return. Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging.
2. How to Initiate a Return
Do not send your purchase back to the manufacturer or the address on your shipping label. We work with multiple global fulfillment centers, and returns must be sent to our designated warehouse.
To start a return, please email us at  with:
  • Your order number
  • The reason for the return
  • Photos of the item (required for damaged or incorrect items)
3. Return Shipping Costs
Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or if you received the wrong product, please contact us within 48 hours of delivery. Please include clear photos of the item and the packaging. We will ship a replacement or issue a full refund immediately at no cost to you.
5. Non-Returnable Items
The following items cannot be returned or refunded:
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods or personal care items
  • Items purchased on clearance or final sale
6. Refunds and Processing Time
Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment. Please allow 5 to 7 business days for your bank or credit card company to process and post the refund to your account.